Contact information

Last updated: May 14, 2026

For customer service, order questions, damaged items, shipping questions, privacy questions, or business inquiries, please contact PETRA PETS by email.

If you have any questions, concerns, or need help with an order, please reach out to us by email at:

support@petrapets.com

Please include your order number if your message is related to an order.

We usually respond within 1–3 business days.

For damaged, defective, leaking, or incorrect items, please contact us within 7 days of delivery and include clear photos of the product, shipping box, and the issue.

Please do not send returns to our mailing address unless we specifically instruct you to do so in writing. Unauthorized returns may not be accepted or processed.