Legal notice

Last updated: May 14, 2026

This Legal Notice applies to the PETRA PETS website and online store operated by RUM LLC, doing business as PETRA PETS.

BUSINESS INFORMATION

RUM LLC d/b/a PETRA PETS
Anaheim, CA 92801
United States

Contact email:
support@petrapets.com

BRAND INFORMATION

PETRA PETS is a pet grooming brand operated by RUM LLC.

All PETRA PETS brand names, product names, logos, images, text, product descriptions, designs, graphics, and website content are owned by RUM LLC, PETRA PETS, or its licensors. Unauthorized copying, reproduction, resale, distribution, or use of our content, brand, images, or materials is prohibited.

PRODUCT SAFETY NOTICE

PETRA PETS products are intended for external use on dogs only.

Our products are grooming products. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, allergy, infection, skin disorder, or other health condition.

PETRA PETS products are not veterinary medicines and are not a substitute for advice, diagnosis, or treatment from a licensed veterinarian.

Before using any PETRA PETS product, customers should carefully read the product label, ingredients, directions, and warnings.

We recommend testing a small amount of product on a small area of the dog’s body before full use. Wait and observe for any signs of irritation, redness, itching, swelling, discomfort, or sensitivity.

Do not use the product if your dog has a known allergy or sensitivity to any ingredient.

Avoid contact with eyes, ears, nose, mouth, open wounds, irritated skin, or sensitive areas. If contact occurs, rinse thoroughly with clean water.

Stop use immediately if irritation, redness, itching, swelling, discomfort, or any unusual reaction occurs. If symptoms continue, contact a licensed veterinarian.

Consult a licensed veterinarian before use if your dog has sensitive skin, allergies, a skin condition, is pregnant or nursing, is a puppy, or is under medical treatment.

CUSTOMER RESPONSIBILITY

By purchasing or using PETRA PETS products, you agree that you are responsible for using the products properly and following all directions, warnings, and instructions.

PETRA PETS and RUM LLC are not responsible for misuse, improper application, improper storage, improper handling, allergic reactions, failure to follow directions, use on animals other than dogs, use on irritated or injured skin, or use contrary to the product label or warnings.

Individual results may vary. We do not guarantee that any product will produce a specific result for every dog.

NO MEDICAL OR VETERINARY ADVICE

Information on this website, including product descriptions, blog content, marketing materials, customer support responses, and educational content, is provided for general informational purposes only.

Nothing on this website should be considered veterinary, medical, or professional advice.

If your dog has a medical condition, skin condition, allergy, infection, wound, irritation, or unusual reaction, contact a licensed veterinarian.

PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, images, ingredients, prices, availability, and other information. However, we do not guarantee that all website content is error-free, complete, current, or free from typographical mistakes.

We reserve the right to correct errors, update information, change prices, limit quantities, cancel orders, or update product details at any time.

RETURNS AND SAFETY

Because PETRA PETS products are pet grooming and personal-care products, we do not accept returns or exchanges unless the item arrives damaged, defective, leaking, or the wrong item was shipped.

For the safety of pets and future customers, returned grooming products cannot be resold, restocked, or shipped to another customer once the product has left our facility.

Please do not return any product unless PETRA PETS specifically instructs you to do so in writing.

SHIPPING AND DELIVERY

Shipping times are estimates only and are not guaranteed unless a guaranteed shipping service is specifically offered.

PETRA PETS is not responsible for carrier delays, lost packages, stolen packages, packages marked as delivered by the carrier, incorrect addresses entered by the customer, weather delays, or other delivery issues outside our control.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, PETRA PETS, RUM LLC, and our owners, employees, contractors, suppliers, service providers, and affiliates are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to product misuse, allergic reactions, failure to follow directions, improper storage, improper handling, shipping delays, lost packages, website use, inability to use the website, or reliance on information provided on the website.

To the fullest extent permitted by law, our total liability for any claim related to a product or order will not exceed the amount paid for the product involved in the claim.

THIRD-PARTY LINKS

This website may include links to third-party websites, platforms, apps, or services.

PETRA PETS and RUM LLC are not responsible for third-party websites, services, content, privacy practices, terms, security, or accuracy.

Your use of third-party websites or services is at your own risk.

CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice from time to time. Updates will be posted on this page with a new “Last updated” date.

CONTACT

If you have any questions about this Legal Notice, please contact us by email at:

support@petrapets.com